We do our very best to keep our web site as up to date as possible, and this includes the prices shown on each product's page, however our prices are subject to change without notice.
Due to our slim profit margins we do not have discounts or sales on our products and do not price match our competition. Because we know you can buy from many other people we strive to have excellent technical support without having to run sales or other gimmicks to get you to buy from us.
Sales Tax Policies
We are required to charge sales tax for online customers in Virginia only. Sales tax will not be charged for customers who reside outside of Virginia.
We only sell and ship to the United States and Canada.
Forms of Payment
All orders must be prepaid prior to items being shipped. We accept MasterCard and VISA credit/debit/purchasing cards and PayPal. For our check and money order acceptance policy see our Check Acceptance Policy below.
Check Acceptance Policy
We gladly accept checks and money orders for online purchases using Check-By-Phone or by mail. However, we reserve the right to wait at least 10 days until the check clears our bank until the product(s) ordered are shipped. If a check is returned unpaid we will automatically debit your checking account electronically for the original check amount plus a service fee of $25.00 or the maximum allowed by law. Collection costs and all penalties permitted by law will also be assessed. Payment by check constitutes acceptance of these terms.
The majority of orders received by 2:00 PM Eastern Time (11:00 P.M. Pacific Time) are shipped the same day that they are received. Most orders shipped by regular ground delivery will arrive in 1-5 business days.
To serve our customers quickly and to save on shipping costs, we drop ship many products that we sell. If dissimilar items are ordered - like an antenna, 100' of coax cable and an antenna tower - these will most likely be shipped separately, depending on which warehouse the products are located at and where they are being shipped to.
We often send packages by U.P.S., FedEx Ground, FedEx Express and the U.S. Postal Service. If you would like your order to be shipped by a specific shipper please inform us of this when placing your order. Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You will be notified when placing your order if we are unable to ship certain items to your ship to address.
All claims for shortages, defects, and non-conforming goods must be made within 5 days of receipt of merchandise. Any merchandise without a return materials authorization (RMA) number may be refused. Customers will be responsible for all shipping costs. However, you will be credited all reasonable and customary freight charges (ground shipping) relevant to that item if the product is defective or the wrong item was shipped.
Any product returned to stock must be returned in the original packaging in new condition. The customer is responsible for a 25% restocking fee unless the product is defective or the wrong item was shipped. Loaner units will be shipped at customer's expense both ways. Antennas, towers, cut-to-length wire, cable, masting, crimped connectors and special order non-stock items may not be returned and are not refundable unless defective or the wrong item was shipped.
Returning Items To Us
Follow the simple directions below to return or exchange products.
- Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
- We recommend items be returned by FedEx, UPS, or insured parcel post with proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
We will do our best to process the return quickly. Please allow up to 14 days for processing. Refunds will be given as a credit to the original purchaser's credit card or issued in the form of a check, depending on what form of payment was given to us at the time of the order.